Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.
infoknight understands this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.
Reinvent your IT processes
Just as important as upgrading your IT solutions is ensuring the maturity of the policies and procedures that govern them. Take a good look at your business processes so that you can fill in gaps, eliminate redundancies, and adhere to industry best practices.
Examine the processes you have
Take a close look at where your current business processes fall out of sync with your transformation priorities.
Design the processes you want
Revise your internal policies, procedures, workflows, and documentation so they support your key business objectives.
Promote industry best practices
Review standards like ITIL®, COBIT, and ISO to make sure your processes are making the most of industry wisdom.
Build in structural symmetry
Your organizational structure will change during your transformation—make sure your new business processes reflect that.
Prevent culture shock
Make sure your transformation strategy takes into account any cultural changes necessary for adopting your new processes.