May 7, 2015

Business Service Management Services

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.

infoknight understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

infoknight offers a suite of business service management services to help you manage the health of enterprise applications, systems, and networks.

Keep Your Business Services Healthy and Performing

Business Service Management (BSM) services provides you with a 360° view into the health of your business services, and actionable insight so you can deliver better business services. By using our BSM services you can:

  • Define and refine your BSM strategy
  • Translate strategy into actionable implementation
  • Deploy and configure BSM technology
  • Improve your IT operations processes
  • Ensure that your people have the right skills
  • Drive solution adoption in your organization